It has been revealed that Yelp had received over 2,000 complaints filed with the FTC. Of these complaints, some allege that Yelp goes so far as to push positive reviews into its filter until businesses pay up. This has smaller companies wondering if Yelp is even worth the hassle anymore. Yelp doesn’t ask permission to list a business, and seems to lobby businesses aggressively to pay for things like pushing competitors down in rank.
FTC: Yelp has 2,000 Consumer Complaints and Counting